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Sales on the Phone – Professional Telemarketing
Increase your effectiveness on the phone
Information about the course
| Course duration: | 1 day |
|
|---|---|---|
| Course price: | 5300 CZK excl. VAT | |
| Course dates: |
6.9.2010
Praha
|
Intended for
Everybody who comes into telephone contact with customers; salesmen; sellers; managers; receptionists; telemarketing professionals; customer service employees and employees solving complaints
Course description
Professional phoning concerns each of us. Whether we work as an operator of telemarketing centre, assistant, seller or manager – everyday, we come into telephone contact with our customers. The way we communicate on the phone directly influences our company’s success and income. If we provide professional services to a customer, learn how to act with an angry customer, put targeted questions or improve our rhetoric on the phone, we will become more successful.
Course content
- Our roles and relations with customers
- Telephone selling process
- Planning and preparation of telephone dialogue
- Why do people purchase
- Attracting attention of a person called and successful establishment of dialogue
- Use the best in your voice
- How to calm strained nerves
- Art to listen
- Art to put questions correctly
- Communication techniques
- How to learn to read ideas
- How to approach to a refusal
- Pitfalls of communication on the phone
- Time management of contact with customer
- Successful ending of telephone call
Do you want this course to be made according to your needs? Contact us.