Sales on the Phone – Professional Telemarketing

Information about the course
Course duration: Course price: Course dates:	1 day 5300 CZK excl. VAT Tento kurz již není aktivní.

Tento kurz již není aktivní

NEJAKZ TEXT.

Intended for

Everybody who comes into telephone contact with customers; salesmen; sellers; managers; receptionists; telemarketing professionals; customer service employees and employees solving complaints

Course description

Professional phoning concerns each of us. Whether we work as an operator of telemarketing centre, assistant, seller or manager – everyday, we come into telephone contact with our customers. The way we communicate on the phone directly influences our company’s success and income. If we provide professional services to a customer, learn how to act with an angry customer, put targeted questions or improve our rhetoric on the phone, we will become more successful.

Course content

• Our roles and relations with customers
• Telephone selling process
• Planning and preparation of telephone dialogue
• Why do people purchase
• Attracting attention of a person called and successful establishment of dialogue
• Use the best in your voice
• How to calm strained nerves
• Art to listen
• Art to put questions correctly
• Communication techniques
• How to learn to read ideas
• How to approach to a refusal
• Pitfalls of communication on the phone
• Time management of contact with customer
• Successful ending of telephone call