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STOP THE TRAFFIC – Stop the passing!
Orientation to customer – professionalism without excuses!
Information about the course
| Course duration: | 1 day |
|
|---|---|---|
| Course price: | 5300 CZK excl. VAT | |
| Course dates: |
7.10.2010
Praha
|
Intended for
Sellers, department managers, store managers Everybody who works in retail and comes into contact with customers
Course description
People are the biggest competitive advantage of any company. This is true twice as much about retail as the competition is great. By providing quality services and meeting customers’ expectations, we reach their satisfaction. Customers will feel they have been treated individually and professionally. Customer’s satisfaction leads to an increased loyalty and it contributes directly to an increasing company’s turnovers.
Course content
- Seller’s role
- Selling vs. purchasing process
- How to become positive and make a friendly impression
- Verbal and nonverbal communication
- Understanding of what the customer wants
- Rise above the average
- Work under pressure
- How to give bad news positively
- Through empathy to bigger sales
- Multiple service
- Stop the Traffic – stop passing of customers
- Where competitive advantages come from
- Selling techniques in retail
- Enthusiasm and joy of customers create long-term relationship
- Practical examples
Do you want this course to be made according to your needs? Contact us.